To Whom It May Concern,
Wow, what a difference a year makes. Do you remember the excitement last year? From the SuperDraft to First Kick and all season long? And now this year we have a winning product on the field, perhaps not yet showing verve and creativity, but winning on the field nonetheless.
Now here's my issue, we're not winning in the Front Office (if you're expecting a well-reasoned discussion who should be targeted for the next transfer window, best move along). Last night, in what should have been an amazing feeling beating a rival NY team, I left so pissed off at how the Union is running their off-field operation I discussed giving up my season tix.
With my season tickets (4), I was invited in your mailings to attend to Stadium Club post-game, a nice way to miss the traffic and kick back with a drink? Sounds "inviting", doesn't it? At the end of the game, a similar announcement was made, "Season Ticket holders, be sure to join us...etc etc". Perfect, I thought, lets allow the other 19000 fans to roll, and we'll have snacks. Come on kids! Except for one thing, you can't get there from here.
While that may be the State Motto of Maine, I was surprised after being directed by my usher in 102 to climb the stairs in my section to reach the club and reaching the summit, that no, in fact my family and I were not "allowed" to pass. It might upset the Suite residents if we walked through their hallway and could we kindly go down a few steps and take the aisle that would leade us to the stairs at the top of 118 and we could enter there. Um, sure, kind of a pain in the ass as I'm already on this level, but ok. Maybe you should tell that usher down there Mr Official Windbreaker and WalkieTalkie guy. So down we went and walked across the stadium and climbed the stairs where we were met by another member of the windbreaker battalion - "Season Ticket cards?", yeah, you betcha. "Thanks, enjoy."Sounds great, we're in the right place? Right? WRONG.
So I hit the head and tell the wife and kids to go through and I'll meet them inside. I return to find them still on the wrong side of the velvet rope. WTH? Waiting for me? Nope. Denied. This time the FO type raining on my evening was in an ill-fitting Boscov's suit, the kind of off green that conjours images of copier salesmen. "What's up?"-say I, getting a little peeved at this point. "Right, your cards don't say 'Club' on them." So what? I'm a season ticket holder and I was invited to go to the Stadium Club (space is limited, so hurry), I don't care what it says or doesn't say on my aesthetically displeasing ticket card. "Right, you have to go down those stairs and walk over to 121 and climb those stairs and then come in the other entrance. Trying to keep it exclusive. Exclusivity, you understand."
Now wait a fucking minute. 2 other employees have already misdirected me and now you, jackwagon, are telling me to hump it with my kids and wife in tow down a flight of steps walk another 100 yards and climb an entire section staircase to come in the fucking servants entrance? I spent $2100 on my tickets and parking pass, up from $600 last year and your idea of customer service is a stairclimber? What the fuck is the matter with you people? I understand all about exclusivity, dbag. You're excluding a family of 4 who has already spent probably $100 on concessions today that is WILLING to spend more so that the door that is 20 feet in front of me can remain "exclusive". Well, you win. I'm excluded. But that rolls two ways, you, Mr Sackiewicz, are excluded from my wallet. You understand of course.
I get that you're trying to creat marketing buzz, and some smacked ass in your marketing department has you sold on demand, but between this, the crappy smack in the mouth ticket cards and shite scarves this year, and the incredibly inane way you ran the "Meet the Team" event has me seriously questioning if you people even give a fuck about renewals for 2012. And now that I'm good and worked up, let's talk about the Meet the Team event, cause frankly, I didn't. I made the trip to oh-so-convenient Chester on a miserable weather night, cold and damp, trying to get through 95 traffic. Get in line outside, only to be told after a half hour of freezing my nuts off, that, sorry, exclusivity. All the people outside are shit outta luck. BUT, maybe, if you hang in, we can pursuade a player or two to pop down to the gift shop and say hi. Did you cut people off from going up the Suite entrance? No. So good job Nick on this whole class divide thing, you've got the fanbase divided into the 50 individuals and companies that bought suites or 2500 single seat SoBs in the River End. Everyone else gets to fuck off? Thanks.